FREQUENTLY ASKED QUESTIONS

PICK UP PLACE AND TIME

• Where will I be dropped off/picked up from?
• How do I get my pickup time for the departure transfer to the airport?
• My pickup location lists a different hotel name. What do I do?
• How do I find my transfer?

CANCELLATIONS AND MODIFICATIONS

• Can I upgrade my transfer?
• Can I amend my pickup time?
• How can I cancel or modify my transfer booking? What are the costs?
• What happens if my flight is delayed or cancelled?

RESOLVE A PROBLEM

• How do I reach the customer service team?
• How do I report a complaint about my transfer?
• My transfer to the airport hasn’t arrived yet. What should I do?

INFORMATION

• Can I bring a baby buggy / stroller on my transfer?
• Are the transfers suitable for people with reduced mobility?
• Can I bring sports equipment, musical instruments or other special items on my transfer?
• How much luggage can I take with me on the transfer?
• Can a transfer stop at a convenience store on the way to the hotel?
• Do I need to wear a seatbelt on the transfer?

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