When you arrive at the airport in Mexico, a Destination Services representative will be waiting for you at the main exit of the terminal. They’ll be wearing a white polo shirt with a green logo and holding a RIU Hotels & Resorts sign.
For Mazatlan, you’ll be met by a Pronaturs representative instead. They’ll be wearing an orange T-shirt and beige trousers, and will also be holding a RIU Hotels & Resorts sign.
After you’ve passed through customs, please continue to the meeting point and avoid speaking with timeshare sellers, as they may offer services that are not connected to your transfer.